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Guest:in business letter, is the word "kindly" suitable to use? when i want to ask the customer to transfer the money or check something. i write
"please kindly arrange the T/T payment."
and"please kindly check the Invoice"
is it good to use?
i will appreciate to your help, thank you!!
Kindly arrange the payment OR Please arrange the payment
edwy:In my opinion, there is nothing wrong with using "kindly" in the way you suggest, but it can be overdone, and it is not a word that I have used much myself. Ask yourself how the letter would read without "kindly". I would suggest that "Please arrange the payment..." is just as likely to get the result you want.
I would however warn against using "kindly" by itself. If you write "Kindly arrange the payment" you sound as though you are giving an order - it is how a boss would address an office junior. The same would apply if you wrote "I would be much obliged if you would..." - you need to sound submissive to a customer, not as though you are browbeating them.
Nothing beats "please", in a whole range of circumstances!
As I say, this is my personal opinion - other people may take a different line.
I am not sure, but I always write it in the following way:
" I would appreciate if you could ........"
Please correct me if I am wrong.
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