Anonymous  +  214112 Mon, 10 Apr 06 04:55 PM hello i need some serious help as soon as possible. Im a mortgage specialist and have never had a disatisied cudstomer, I never recievd any types of complaints, until today....I have a client, who is purhasing a million dollar property...so as i do all my customers, i provide him with the best mortgage service that I could, and this might sound hilarious, but on Friday, I accidentally cc'd him on a distasteful email, and he was really annoyed. im afraid Im going to lose him as a customrt. But it was an honest mistake. i need to write an apology letter as soon as possible and dont know where to begin...i need to do this today...and let me remind you, the email was rated x.... how do i start? please help Anonymous Apology Letters

	Grammar Geek  +  214808 Thu, 13 Apr 06 12:23 AM Did you already get your answer to this? Dear Jim, I wish to offer my profound apology for the e-mail that I accidently sent you last week. I trust you know how much I value you as a customer, and I am deeply sorry that my error caused you any distress. Sending that file to you was certainly not in keeping the level of professionalism and respect you can and should expect from us. I hope you know that I never meant to offend you and that you will accept my apology.  Please let me know if there is anything I can do to make amends. Most sincerely, You Grammar Geek Joined on Tue, Jan 10 2006 Veteran Member 19,508 Barbara, who answers in American English. My housekeeping skills attest to the truth of the second law of thermodynamics: Left to themselves, things get more and more random!

	Clive  +  601408 Mon, 01 Dec 08 07:46 PM Hi, Start by writing what you would say if you were talking to the client face-to-face or on the phone. Then post it here and we'll help you with it. Clive Clive Joined on Thu, Oct 28 2004 Canada Veteran Member 29,301 El tango argentino es un pensamiento triste que se puede bailar (The tango argentino is a sad thought which can be danced) Enrique Santos Discépolo