Hi,
Can you correct me with regards to this sentence then:
In both of these examples, the expression with 'understand' is used to restate the situation and confirm that the speaker's understanding of the situation is correct.
You have an account registered with <enter validated email address> and I understand you have forgotten your password. This gives the other person the chance to say 'Yes, that's correct' or 'No, I haven't forgotten my password, it's the purchaseorder number that I have forgotten'.
or
As I understand it, you have forgotten your password for the account registered with the email address <enter validated email address>.Same comment as above.
Thus, if a customer service person said to me, 'As I understand it, this is your problem', I'd say 'No, it's not my problem, it's your problem. That's why I'm calling you, and I expect you to offer me helpful suggestions instead of just telling me you have no responsibility to help me'.
Best wishes, Clive