MaanuMp“My customer reported a bug with our software. I tried to reproduce the bug. But I failed.
I am not able to reproduce the bug.
I cannot reproduce the bug.
I could not reproduce the bug. ”
If you mean in the context of your initial sentences, only the last option works; simply because "tried" and "failed" are simple past tense.
"Am not" and "cannot" are present tense.
However, the other options may be appropriate if your intention is to imply that the condition continues to exist.
You may also change the tense of your introductory statement:
"I have tried" / "I am trying to reproduce the bug, but thus far I have failed." (You haven't yet given up.")