Don't know about Japan, but in Spain it is easy to see the L1 interference at work.
Reclamar is one verb in Spanish among others used to make complaints.
Reclamar also includes the idea of redress, to make things right. The best equivalent for our verb complain is the Spanish
quejar as in
Me quejaba del sevicio.
(still not sure if it should be reflexive though) = I complained
about the service. Also, in Spain, traditionally every
establishment dealing with the public, from shops to laundries to
restaurants and hotels, has a "book of complaints" =
libreta de reclamaciones
in which the complainer may write a formal complaint and expect a
written reply. Nowadays, one is hard put to actually find such a
booklet, though larger firms like El Corte Ingles do supply customers
with compalint forms on request