I would expect that you have a style guide for your technical manuals that identifies the various conventions that this company wants you to use. If the serial comma isn't addressed in there, talk to the people responsiple for maintaining an updating the styles guide to see whether it should be to inlcude it or not. (I'm the person who owns the style guide at my company - hopefully you'll have an easy time identifying who that person is where you work.)
As I said above, it's neither required nor banned - but CONSISTENT use is required. I'm in the group that believes it adds clarity, but it's an opinion, not a rule. Good luck!