complaint letter

Anonymous wrote:

hello all, I'm trying to write a complaint letter as an exercise to improve my writing, Would you mind to correct it ??? Thank you in advance.   Customer Care Manager Capital Rail Dear Sir or Madam,       I am writing to express my concern about the fact that the last week, due to the trains' [OR the daily delay of the trains] daily delay, I was late for attend [delete ] my Marketing Course in London every day. Indeed, on the worst day I missed two of the three classes in which I should be present. I understand that the cause of these delays is the severe weather conditions. The heavy snowfalls all over the week have provoked a huge traffic chaos.       In spite of this extreme situation, this point could not be the excuse to [is no excuse for]  the poor service you provided. First of all, no information was given to the passengers while we were stranded on the open-air railway platforms. Secondly, we were trapped inside the wagons [carriages] without lighting and heating, and due to the intense cold I have now the symptoms of pneumonia. And finally, to my surprise, when I demanded to[ asked] the Station staff for the rail vouchers to get the value of the 50% of the journey made, they told me (and told the rest of the passengers) that no electronic device runs properly and as a result no document can be hand out [the electronic machines were also not running and that no documents would be produced].       To resolve the problem of my course faults, I require you to contact with [I request that you contact]  the Marketing School in London and write to them a letter [delete] explaining the reason for my delays. Furthermore, I claim the economical [financial] compensation you promise in your information leaflet, that in cases of a delay for more than one hour it is supposed that I can get [I can claim for 50% of the] value of the 50% of the journey made the [cost of that journey].       I look forward to hearing from you and to a resolution of these problems. Enclosed are copies of the relevant train tickets. Please contact me at the above address or by phone.       Yours faithfully,