We have partnered with TradePub to bring you free industry magazines and resources - no coupons or credit cards required!

Visit: englishforums.tradepub.com


Share this topic:
This question is Not Answered
Latest post Sat, Jul 22 2006 8:45 PM by Aperisic. 2 replies.
Suggest an answer | | |
Anonymous  +  239041 Thu, 22 Jun 06 03:42 PM

In customer service industry one needs to be polite with the customer. While asking a person to wait for a while on a call what would be more appropriate - "May I put you on hold / place you on hold / place your call on hold for a minute?". Thanks

Mister Micawber  +  239286 Fri, 23 Jun 06 11:04 AM

May I put you on hold -- most casual/familiar

...place you on hold
-- medium

...place your call on hold
-- most formal/polite

Joined on Wed, Aug 4 2004
Yokohama
Veteran Member 30,754
'The question is,' said Humpty Dumpty, 'which is to be master-- that's all.'
Aperisic  +  247995 Sat, 22 Jul 06 08:45 PM

 Mister Micawber wrote:

May I put you on hold -- most casual/familiar

...place you on hold
-- medium

...place your call on hold
-- most formal/polite

I agree. There is "May I" to consider as well. If you say "May I put you on hold" it sounds like you tried to be polite, but slightly miss the point, for example you lost your nerve. With "May I place you on hold", it has stress on "you", for example one wants to say "May I place your case", "May I place you with your request". "You" replaces something from the conversation. In "May I place your call on hold" you are concerned mostly with the call, the least of other two with the subject of the conversation.

Joined on Fri, Jul 21 2006
Full Member 409
© MediaCet Ltd. 2009, v5.0.3607.32596. All content posted by our users is a contribution to the public domain, this does not include imported usenet posts.*
For web related enquires please contact us on webmaster@mediacet.com, status updates are available at status.mediacet.com.
*Usenet post removal: Use 'X-No-Archive'. You may not have understood that your posts would end up in the public domain. Please send proof of the poster's email, we will remove immediately.