As my surgery, scheduled for Oct.19, was almost within reach, I felt I was standing in front of the gates of liberation from a six-year painful battle with fibroids which have taken an enormous toll on my emotional and physical wellbeing. However, on Sept. 20, my hopes were shattered after being informed by Katherine, Dr. Read's nurse, that my surgery was postponed until Jan. 11, due to Dr. Read's being away.
Despite my emotional devastation, I did some phoning and received contradictory information. So, on Sept. 22, I phoned Katherine in order, if possible, to clarify my confusion and to put an end to my speculations.These are the questions asked Katherine:
1. Who made the decision to reschedule my surgery?
2. What was that decision based on?
3. When is the doctor away?
4. Is your statement (the answer to question #3) completely free of any consciously made errors? ( This is a strange way of putting it. You are basically asking if she lied in her answer, which might explain her reaction, although I agree it was unprofessional.
After the forth question, Katherine got agitated, repeated twice she didn't have to answer my questions and slammed the phone down. Katherine's demeanour left me wondering whether I'm less of a person in her eyes because my life is of a foreign origin. I was extremely unhappy with how Katherine handled herself. I'm very concerned about her uncivilized behaviour for no ill person needs a health provider who inflicts emotional abuse on their patients. I strongly disapprove, and hope you do too, of Katherine's uncivilized, abusive conduct and hope that measures will be taken to spare another sick person of such treatment.