Dear Sir/ Madam,

I am writing to complaint about the appallingbstandard of service l recieved last weeken during stay at Mornigton hotel.

I arrived with my husband last Friday to celebrate our 10th anniversary with the 2romantic weeken" special offer you had advertised. You promise a romantic atmotphere with attentive service in a relaxing environment with lovely meals in the gourmet restaurant. I'm sorry to tell you that we are not at all satisfied with what we experienced.

When we first entered the hotel foyer it was so crowded that we could hardly find a place to put our luggage. The two girls at the front desk obviously had no training at all seem to have no idea about what they were doing there. They couldn't find our reservation and more than 45 minutes to get to our room.

At the time of reservationl had asked for a bottle of champagne of a specific brand to be left in the room on our arrival. A very trustworthy voice on the phone promised that this could easily be arranged. But there was no such champagne in the room, just a bottle of cheap sparking wine not even chilled. When we tried to call reception to have this sorted out there was no answer.

Tring to swallow our disappointment we went down to the restausant for a "gourmet meal". We were so disappointed when we were shown to a table in the back of the room by a sloppy waiter and the food served was disaster. Over-spiced and greasy, having nothing to do with gourmet. We tried to send the food back to the kitchen but then the chef came out and started to argue. We just left and the rest of the evening in our room feeling very uncomfortable.

None of this is an exaggeration and as you might understand we didn't get any of the romantic atmosphere, attentive or relaxing environment we were hoping  for and that you promised in your advertisement. We paid quite a large amount of money for this very special weeken and we expect an apology ang some kind of compensation from you.

Your sincerely

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