Language & Communication Skills Trainer - India

Tracmail India Pvt. Ltd. is looking for native American (US & Canada) Language & Communications Skills Trainer for their call center facility at New Bombay, India.

Tracmail is a division of TWS Holdings a Premier Business Process Outsourcing Solutions provider. TWS Holdings has its head quarters at New Jersey.

Tracmail, the Indian arm of the company is located at Vashi, New Bombay, around 50 – 60 minutes away from both the Bombay main town & the International airport. Tracmail primarily focuses at servicing North American customers and specializes in outbound collection and inbound customer service processes. Our clients include a large American Financial Services company having global presence and a North American Telecommunication company.

As a Language & Communication Skills Trainer, you will focus on the English Language, Pronunciation, Conversational & Communication Skills and North American Culture to young Indian Call Center Executives.

This job will require you to work in shifts (mostly night shifts) and train both experienced and new hire executives.

Requirement: Bachelor’s Degree Required (Education, Applied Linguistics, Education, English, TESOL/EFL, or Communications); ESL/EFL/TESOL certification; 2+ years formal ESL teaching experience.

Job Description:
· Deliver formal, prepared classroom language curriculum to newly hired employees.

· Quality monitoring of transactions to identify job-related language & communication issues.

· Coach individuals 1 on 1, providing linguistic and conversational feedback on performance.

This is a 1-year consultant position renewable based on performance.

If you find this position interesting, please send your resume in .doc format to ikasu@tracmail.com stating your contact information, qualification, details of experience, current location, date of availability and expected compensation.

As a part of this contract, Tracmail will provide you with:
· Competitive salary (based on credentials and experience).
· Fully furnished accommodation.
· Local Health Insurance (within Indian territory only).
· Round trip economy class airfare from your current location.
· 3 weeks paid vacation.
· Transport to and from work.