Hi Discoverers, and welcome to the forums.
I went to the IRS's Web site to see if I could get some clues for you, and nothing jumped out at me as being the right word. I suppose the employer could be the withholding entity, but I just don't know.
The person who helped you could be the clerk or the agent. I'd be wary of clerk because some people might think that's a "lower level" term. Could you not also simply say "the person who assisted me"?