Hello everyone
I hope someone will abe able to help me.
I'm working on a batch of documents related to telephony (I'm
translating them from French to English) and I am stuck when it comes
to finding a noun to describe a simple operation:
A calls B, C calls B, => B puts A and C in contact to they can speak together.
or
"A user calls an IVR system (basically a voice service) and the system puts the user in contact with a human operator"
Translated literally, the French expression is "putting in relation" or
"putting in contact" but that seems unusable in English. "Connection"
seems a bit too vague. I also thought of "forwarding" or "redirection"
but I'm not sure about those.
I hope this is clear, if it isn't, I can try to explain it better.
Thanks for any help.