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Sonja
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Summary:
A highly motivated professional with diversified customer service experience and proven ability to work in a fast paced environment. A qualified problem solver who uses effective and creative processes. Known as a team player that is self-motivated and detail oriented displaying excellent written and verbal communications skills.
Professional Experience:
State of Louisiana Office of the Governor – Receptionist 2004-Present
• Opening and closing the office on a daily basis.
• Organizing schedules for executive staff members and making a list of meeting times and locations within the Governor’s office.
• Answering multi-lined phones and transferring calls to appropriate person or department.
• Greeting and assisting guests as they arrive; notifying staff upon arrival.
• Ordering and shipping FedEx materials, receiving and signing for deliveries, and routing them to the appropriate person.
• Assisting staff members with letters and correspondence, mail outs, and phone lists.
• Recording Voice mail messages for daily use and holiday use.
Cingular Wireless – Technical Support Representative II 2001-2004
• Assisted customers with troubleshooting of wireless network and equipment related issues.
• Issued trouble tickets to the Analyst on duty or to the Wireless Network Control Center to help resolve wireless network related issues.
• Resolved roaming and inter-carrier service issues.
• Processed information updates, electronic serial number changes, and programmed cellular equipment.
• Assisted in training of new hires over the troubleshooting of wireless network.
Cingular Wireless – Customer Service Representative II 1999-2001
• Answered inbound customer service calls in high volume call center.
• Assisted customers with information on account balances, payments, products, account information, details on collections and disconnection information.
• Recommended new rate plans and discussed billing details and made adjustments.
• Worked with customer retention programs, sold products and services and assisted in training new hires on-line.
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La Capitol Federal Credit Union – Member Service Representative 1997-1999
• Identified members’ financial needs and promoted appropriate products and services.
• Originated loan information into a computerized loan applications system.
• Processed visa and loan payments; kept records of transactions.
• Assisted members with ledger balances and transfers.
Neighbors Federal Credit Union – Member Service Representative 1996-1997
• Provided in-person and by telephone general and specific service-related information concerning credit union services or policies.
• Identified members’ needs to cross-sell products and services.
• Responded to members’ requests, problems, and complaints.
• Handled request for transfers, withdrawals, deposits, loan payments and loan advances.
Bank One of La. – Customer Service Representative 1990-1996
• Answered customer service calls in high volume call center.
• Answered customer’s inquiries regarding overdraft accounts; checking and savings accounts; transferred funds from one account to another.
• Verified funds on account; placed stop payment and placed check orders.
• Promoted and explained various bank services and products.
Education:
Southern University A&M College, Marketing Major
Skills:
Data Entry, 10-Key, Basic Office Equipment, MS Word, MS Excel, MS Outlook Express, Focus XP/Gift, Willing and able to learn new programs, Internet- savvy
References:
Professional and character references available upon request.
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