Looking Back
What achievement during the past year are you most proud of?
MY Words
Proactively work in monitoring team to providing that maximum level of Availability of global IT resource (Servers & Network Link).
User administration tasks and cases are completed in effectively with in the period of SLA.
In what way does cooperation within your department and with other departments affect your handling of tasks?
Cooperation within the Department
MY Words
Maintaining good working relationships with all members in my department as well as other department would helping to rendering good support to
End users.
On a scale from 1-5 where 1 being the extremely bad and 5 being the extremely good, how is the cooperation
Within department
1 2 3 4 5
Reason
MY Words
Cooperation within the department is good.
What will be your contribution to the cooperation within the department in the coming year?
MY Words
Organizing frequent meeting & training for our team members to have a better knowledge sharing within us.
How can your manager and colleagues contribute to improved cooperation in the coming year?
MY Words
Conducting discussions and organizing training regularly to improve the quality and standard of the IT support.
Performance Appraisal
The performance appraisal for the current year:
1. Appraisal of result agreed on at last review
AA : Above Anticipated Performance
E : Excellent Performance
A : Anticipated Performance
NI : Needs Improved Performance
The tasks for which the employee holds Responsibility
Responsiblities Unit of Measurement
1 Resolution based on knowledge base Timeliness E AA A NI
2 Escalation to respective teams Timeliness E AA A NI
3 Follow up and closure Timeliness E AA A NI
4 Timely completion of tasks Timeliness E AA A NI
Reasons for the above rating
1.
2.
3.
4.
MY Words
Effectively handling user administration task, access rights and mail related cases
Understanding of technical problem and timely escalations to the appropriate team members
Resolving the issue/incident by follow up with respective team
Effectively working on more tasks & cases,monitoring BMC & orion,back up jobs and virus alerts
Future
This section deals with the employee's tasks in the coming year and competency development. It is divided into five subsections:
1. Defining tasks and results
2. Competencies necessary to achieve the tasks and result defined above
3. Specific competency profile relevant to the employee
4. Competency development plan
5. Views on future career
1. Defining tasks and results
Responsibility Unit of Measurement
Enter the most important tasks for which the employee holds responsiblity
Resolution based on knowledge base Timeliness
1
Escalation to respective teams Timeliness
2
Follow up and closure Timeliness
3
Timely completion of tasks Timeliness
4
Reasons
MY Words
Having Knowledge of BMC and Orion,AD administration
Timely escalating the technical problem with Global team members
Timely Completion for AD task & cases
Functional Competencies
2. Specific competency portfolio for : Dhandapani
Technical Knowledge E AA A NI
Technical Solution Development E AA A NI
Technical Support E AA A NI
Behavioural Competencies
Learning Ability E AA A NI
Team Work E AA A NI
Quality Focus E AA A NI
Decision Making and Problem Solving E AA A NI
Communication E AA A NI
Specific competency
3. Competency development plan
Prioritise the competencies to be improved
Means of achieving
competency improvement
Timetable Responsible Follow up
MY Words
Technical Knowledge ADS & Exchange 01 Sep 2009 Appraiser Self
Achievement Orientation Training 05 Oct 2009 HR Self
Require to attend technical training to update technical skills in order to work with more incidents task and cases.
Remarks
Continue in Present Job
Remarks
Deeper Specialisation in Present job
New field of work in present department
New Department
Make your preferences for future career path
4. Views on future career
MY Words
I Would like to take responsiblities for Exchange