Hi Avangi,
I have no objection but I am curious about the conversation, especially the client's intention. Maybe I don't understand the enlargement process.
Let's replay VC's statements, shall we?
1. I had a customer bring in an image, wanted the image printed a big
size but she doesnt want it be chopped off. ( I am talking about a
photo printing).
VC used the word 'image' but I assume that he meant 'picture'. It seems to me the client was the one who addressed the 'chopping' issue first. If she just wanted a proportionally enlarged picture, why did she even mention 'chopping'?
2. She said, she want the length of the image a certain size (e.g. the same as A3).
The customer talked only about a specific width (I assume width was what VC meant by length since later the word height was used)
3. I told her because of different ratio, and if she doesn't want any chopping off, the image needs some white border around it.
Apparently, the enlarged picture in size A3 would not be proportional to the original since VC talked about different ratios. I am not quite sure how the 'white border' came about! But I can imagine that if we want to keep the image (i.e. the content) proportional while changing the picture ratio (i.e. the border ratio), there must be some extra white strips either width-wise or height-wise. By the way, I am puzzled by the word 'needs'. What did VC mean? The word sends a message that the enlargement must endure some alteration, which I don't know for what!
4. Then she said, she wants the length that size, and the height to be propotion to her original image.
If VC had written "Then she said she wanted both the length and the height to be proportional to her original image," I wouldn't have batted my eyelashes. However, I think the client asked for a specific width then ordered the height to be proportional to that of the original. That would skew the content!
Well, you know me. Sometimes I tend to over-analyze and miss the fine points. I hope we treat this as an exercise for fun.
Take care,