1) Would you mind help me check the tense and grammar?
2) I don’t know how to replace the reporting sentence(reported speech)? Such as: Your staff replied that….., We were also claimed that……
3) Would you mind to correct my informal sentence? I feel some problemsin paragraph but i can't find it.
Thank You Helper
As client’s requested a particular schedule control of the A/C units should be provided to suit the site condition during the site inspection. We known that the schedule control cannot be performed based on our limited technical knowledge against your company’s product. Therefore, we would like to seek an advance support from your company through telephone contact. Your staff replied that the control had not been provided as it had not been included in the purchase agreement at the time of sale. We were also claimed that the service charge had been waived for that telephone support to us in a very rude manner.
We are shocked by your staff’s attitude during the telephone conversation pertaining to resolve the problem. We feel disappointed to hear your staff waiving telephone service support to us and address client’s request attitude. We are surprised that as “ABC” is one of the leading companies in Hong Kong providing equipment, your lack of professional support and responsibility is not what we expect from a business of your size.