Learn English and meet people on the world’s largest EFL social network

Teachers! Help me out handling phone calls in courteous ways!

General English Grammar & Vocabulary,... » ESL General English Grammar Questions

We have partnered with TradePub to bring you free industry magazines and resources - no coupons or credit cards required!

Visit: englishforums.tradepub.com


Share this topic:
This question is Not Answered
Latest post Tue, Feb 24 2009 1:52 PM by Clive. 1 replies.
Suggest an answer | | |
pousu  +  679590 Tue, 24 Feb 09 01:30 PM
Lets say I got a call from a customer while working as a corporate receptionist.
I would usually respond him/her with an expression like "Hi! This is (Joe from) blank. How can I help you?" 
I find it somewhat awkward to say but there arent any substituable expressions I can think of.
Also, whats the euphemistic way of saying "Whats the reason you are calling me?" in bussiness manner? 

One more thing, lets say I am calling someone for both personal and bussiness matters.
And the person who take my call is someone Ive never spoken in my life.
can I initiate the conversation by "I am calling in regard to(regarding)" or "I am calling you because" or "the reason I am calling you"?
again whats the most euphemistic or colloquial way to initiate such request?

Thank you teachers!!!
pousu
Joined on Wed, Feb 4 2009
New Member 19
, , , ,
Clive  +  679601 Tue, 24 Feb 09 01:52 PM
Hi,
Lets say I got a call from a customer while working as a corporate receptionist.
I would usually respond him/her with an expression like "Hi! This is (Joe from) blank. How can I help you?" 
I find it somewhat awkward to say but there arent any substituable expressions I can think of.
If I were a receptionist at IBM, I would first of all give the name of my company. I wouldn't see any reason to give my name, as I am just the receptionist. Usually, callers don't care what a receptionist's name is.
So, I'd say 'Hello, IBM. How can I help you?'
Or 'Hello, IBM. My name is Clive. How can I help you?'

Also, whats the euphemistic way of saying "Whats the reason you are calling me?" in bussiness manner? 'How can I help you?'

One more thing, lets say I am calling someone for both personal and bussiness matters.
And the person who take my call is someone Ive never spoken in my life.
can I initiate the conversation by "I am calling in regard to(regarding)" or "I am calling you because" or "the reason I am calling you"?
again whats the most euphemistic or colloquial way to initiate such request? Those ways are all OK. But start by giving your name.

Best wishes, Clive
Clive
Joined on Thu, Oct 28 2004
Canada
Veteran Member 29,622
El tango argentino es un pensamiento triste que se puede bailar (The tango argentino is a sad thought which can be danced) Enrique Santos Discépolo
, , , , , ,
Welcome to Englishforums.com, the world's largest EFL / TEFL social network.

Places to start

Browse Englishforums

© MediaCet Ltd. 2009, v5.0.3614.32638. All content posted by our users is a contribution to the public domain, this does not include imported usenet posts.*
For web related enquires please contact us on webmaster@mediacet.com, status updates are available at status.mediacet.com.
*Usenet post removal: Use 'X-No-Archive'. You may not have understood that your posts would end up in the public domain. Please send proof of the poster's email, we will remove immediately.