This is the hypothetical question:
How would you handle an argumentative customer?Since it is an imaginary question, do I have to answer in all past tense to make it imaginary or present tense is fine too?
1. I
would get the customer to remain calm first. Once he
is calm, I
can work something out with him.
2. I
would get the customer to remain calm first. Once he
was calm, I
could work something out with him.