Hi,
If you use google to search for 'Complementarity, Influence Cost, and Equity', you will find a paper on this topic written by Eva M. Meyersson Milgrom of Stanford University.
She seems to use the term 'influence costs' to refer to the costs incurred inside an organization when you change that organization, ie the costs of 'resistance to change'. Such costs reduce productivity.
Best wishes, Clive