I too have had problems with Whitesmoke. I purchased the software from them middle of July. It was on sale. I was offered the "Executive Version" for $125.00. I had asked before hand if it was a service (i.e. had to connected to the internet) or software. I was assured it was software. I took the plunge as well and purchased.
The original problem that I came across is that they delivered a key code for only the general writing version. I then discovered that I had to be connected to the internet in order to use the software.
I tried on several occasions to contact them through email. I got no response. I then tried to contact them through PayPal to raise a complaint. I still got no response. I tried to escalate the problem inside of PayPal and they refused to do anything.
I believe that Whitesmoke has committed fraud in my case since what was delivered was very different than what I ordered AND they have not responded to my requests to make it right. When that failed, I too tried to exercise the refund guarantee. Which they have also not responded to.
Buyer beware. This does not seem to be a legitimate business!