Dear Kay ***: (you can't use Sir plus a name unless someone is a Lord with the official title of 'sir', as you have the name you just put Dear Mr. K ***, or Dear Kay ***, you only use Dear Sir if you don't have their name)
I spent my summer holiday at the *** Academy of English with the Live and Learn program. I spent 1 month in this Academy. However, it was not pleasant (Cleaner was not careful organise your thoughts better, don't jump from one thing to another) and I wish to complain for the following reasons:
At the beginning it was good. We learned English fast and the teachers were very well qualified.But after 3 days (later is redundant if you are saying 'after') the English teacher got sick and there was no extra teacher for lessons.After 4 days another teacher came and she taught us at too high a level. She gave us a lot of hard homework and so we didn't have any free time to go riding, sailing or to do other activities.The homework was so dificult that I didn't understood it.
Another reason for my complaint is the conditions during the course. The cleaner didn't clean the rooms properly and they were dirty and on some days the rooms were not cleaned at all. You promised us that the room would be cleaned everyday.Also, on the weekend sightseeing trip the guide was not experienced because I asked about the history of one building and he knew nothing about it.
My suggestion to you is to change your workers to give the customers better service.You promise in your brochure to pay back the money if the customer is dissatisfied. I didn´t like your program. So I would appreciate it if you would refund my money.
I look forward to receiving your reply.
Sincerely,