ESL General English Grammar Questions

Re: As I understand...

Clive — Wed, 09 Jul 2008 12:30:57 GMT

Hi,

Can you correct me with regards to this sentence then:

In both of these examples, the expression with 'understand' is used to restate the situation and confirm that the speaker's understanding of the situation is correct.

You have an account registered with <enter validated email address> and I understand you have forgotten your password. This gives the other person the chance to say 'Yes, that's correct' or 'No, I haven't forgotten my password, it's the purchaseorder number that I have forgotten'.

As I understand it, you have forgotten your password for the account registered with the email address <enter validated email address>.Same comment as above.

Thus, if a customer service person said to me, 'As I understand it, this is your problem', I'd say 'No, it's not my problem, it's your problem. That's why I'm calling you, and I expect you to offer me helpful suggestions instead of just telling me you have no responsibility to help me'.

Best wishes, Clive

Re: As I understand...

Neeraj Jain — Wed, 09 Jul 2008 10:26:52 GMT

Hi Murugesh, the second one seems okay to me.

Re: As I understand...

sivamurugesh — Wed, 09 Jul 2008 09:53:41 GMT

Thank you Clive,

Can you correct me with regards to this sentence then:

You have an account registered with <enter validated email address> and I understand you have forgotten your password.

As I understand it, you have forgotten your password for the account registered with the email address <enter validated email address>.

Please help.

Thank you, Murugesh

Re: As I understand...

Clive — Tue, 01 Jul 2008 16:07:51 GMT

Hi,

I'd like to know the correct usage of 'As I understand....'

e.g : 'As I understand it, this is your problem' or 'As I understand, this is your problem.'

Which one of this is right for usage in an email sent by a Customer Service Personnel?
The standard phrase is 'As I understand it, . . . ' However, I'd be pretty irritated if I got a message like this from Customer Service. I expect such people to be much more polite and apologetic.
eg 'We very much regret that we are unable to assist you, as this problem is not covered under the terms of our service agreement'.

Best wishes, Clive

As I understand...

sivamurugesh — Tue, 01 Jul 2008 09:37:56 GMT

Hello All,

I'd like to know the correct usage of 'As I understand....'

e.g : 'As I understand it, this is your problem' or 'As I understand, this is your problem.'

Which one of this is right for usage in an email sent by a Customer Service Personnel?