Here is the rule in American English: (different sources are consistent on this rule, and I suspect British English has the same rule.) When both the whole sentence and the unit enclosed in quotation marks are questions or exclamations, the

(without bothering to include the attribution to "lee", who is the OP) I'm trying to help out a friend who's completed some ... is that part simply idiomatic...I'm stabbing in the dark here. To deal with this first, different