Dear Madam is used in business letters when the surname of the addressee is unknown. Dear Ann is acceptable if she is your colleague or friend. If you don't know the surname of the addressee you can also use: Dear Sir , Dear Sirs ; Gentlemen (AmE)

Should the first letter of a salutation as in "Kind regards" be capitalised? I was taught in secretarial school (many years ago), that salutations e.g. 'yours sincerely', 'yours faithfully' and 'kind regards' ... should not be capitalised at all.

OK darlin’ that’s not too difficult. I’m not very old but I’ve been lucky to read some helpful books and to have attended a couple of great job getting’ workshops. This is what I’ve been told regarding references and letters of recommendation.

Hi, this is my opinion regarding your letter. Your English isn’t bad at all but I’d change a few things related to style. 1 Salutation should be: Dear Sir/Madam 2 pretend that you are the customer: it’s easier and less confusing 3 use dot