hello

i need some serious help as soon as possible. Im a mortgage specialist and have never had a disatisied cudstomer, I never recievd any types of complaints, until today....I have a client, who is purhasing a million dollar property...so as i do all my customers, i provide him with the best mortgage service that I could, and this might sound hilarious, but on Friday, I accidentally cc'd him on a distasteful email, and he was really annoyed. im afraid Im going to lose him as a customrt. But it was an honest mistake. i need to write an apology letter as soon as possible and dont know where to begin...i need to do this today...and let me remind you, the email was rated x....

how do i start? please help
Did you already get your answer to this?

Dear Jim,

I wish to offer my profound apology for the e-mail that I accidently sent you last week. I trust you know how much I value you as a customer, and I am deeply sorry that my error caused you any distress. Sending that file to you was certainly not in keeping the level of professionalism and respect you can and should expect from us. I hope you know that I never meant to offend you and that you will accept my apology. Please let me know if there is anything I can do to make amends.

Most sincerely,

You
How to write an apologize for not replying in time for an email received from your client
Teachers: We supply a list of EFL job vacancies
Hi,
Start by writing what you would say if you were talking to the client face-to-face or on the phone.
Then post it here and we'll help you with it.

Clive