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How to respond to an email where your staff is being appreciated for his/her work by internal client/customer?

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staff is all the people who work for you.

Each of them is a staff member / a member of your staff or simply an employee.

How to respond to an email where your staff is being appreciated for his/her work by internal client/customer?

thank the customer for telling you

say what you will now do as a result

Clive

Comments  
hectorsgreekhis/her

While this is possible it is wordy considering that you could just use their.