My company is going into new countries, everybody in the administration is taking an English course. During this course one teacher claimed that you should never, never use the greeting “Best regards”. Instead you should use “Yours sincerely” or “Kind regards”.

Well, when I went to business School in 1979 I only learned that you should only use the phrase "Yours faithfully,".

Reading this very long thread I think that one should conclude that if you know the person, you can use "Yours sincerely", and if you do not know the person, you should use "Yours faithfully".

Is this correct?

Someone wrote that you might capitalize the first letter in both words. What is the significance of that and what would it mean?

Yours faithfully,

Benny Bubel

More: Yours sincerely or Sincerely yours

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Comments  (Page 5) 

In my opinion:

In US we greet people"how are you doing today" this is common, even if we meet him/her for the first time. this doesnt mean that we know how she/he was doing yesterday. its just making them more comfortable. and best regards comes in that category. we are expressing our regards for reading /spending time our mail/letter. and best regards that too.

and in this electronic and speeding world we cant always have a best printed hard copy to communicate every time.I think Email is one and only option after and before telephone.

Thank you

Best regards

Or we can just sign with our name, to save time for everybody. Or even take out the signature completely.

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A signature of some kind can be quite useful, e.g. when emails are forwarded to other parties.

depending if you know the person. first they would sign sincerely but then corresponding a couple more times turns into warm regards. In your case yours sincerely than best regards.

I have noticed that with my E-mails corresponding with professionals or business people.

I am glad nobody says fondly any more.
 anonymous's reply was promoted to an answer.
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Dear Benny,

Good Evening!

Regarding to what you say, I also confuse of that.

I learn from my teach in language school, she also told us the same like your explanation: if you know the person, you can use "Yours sincerely", and if you do not know the person, you should use "Yours faithfully".

Emotion: smile

Yours Faithfully

Mavis Liu
What part do you want corrected?
To Anonymous who wrote the following:

"I think it boils down to present day - we are all becoming very lazy with grammer and letter writing because we are in such a hurry to get everything done both in business and in leisure. You only have to look at the way children use the mobile phone text messages and that says it all. Who is going to teach proper english (if there will be such a thing in 30 years when we are shortening all the words in the sentence for speed, how will today's educated (I choose the word loosley) be able to teach English in the years ahead?"
Proper English???

Firstly, you should spell "loosley" properly.

May I ask , how exactly you define "proper English"? Did Chaucer, Shakespeare, Milton or Austen (for example) speak proper English? I'm sure you would have to say yes - unless you believe you speak or write more eloquently or "properly" than some of the greatest masters of the English language. I am not (of course) speaking about the form of their writing, but their lexicon and syntax (and what we can assume about their pronunciation). Are you also saying that Chaucer and Shakespeare (along with their contemporaries) could not spell? Every language is constantly developing and changing, in every way.

I am still wondering how you define "proper" English? Or should I say when you define "proper" English? Clearly "proper" English must have suddenly occured in the period in which you were educated.
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All of this seems a bit silly to me in terms of choosing an e-mail sign-off. First, it seems to have become a fad to end e-mails with "Regards". If everyone is sending "regards", then it seems fairly disengenous; surely one does not have "regards" for every single recipient of their e-mails. Personally I find it annoying to see "regards" at the end of everyone's e-mails. It reminds me of when lots of people were using the terms "my bad", "you go girl", etc. etc. If you don't mean it, why say it? Just put your name and company info if the recipient is not familiar with you. If they know, you why even put your name? They will see it in the e-mail header. It's e-mail, not a loving letter.
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