Bathroom Master:

I am writing to let you know about the incorrect faucet that I received in the email. I originally ordered a shiny and durable metallic faucet for my bathroom. However, what I now have is a cheap-looking white plastic faucet. I would like to believe that there was a mistake in shipping. Will you take immediate action to fix this error?

Thank you.

Best wishes,

Jodie McMaster

Directions: Respond to the email as if you are a sales manager at Bathroom Master. In your email, make AN apology about your mistake and give A suggestion.

Dear Mr. McMaster,

We are writing in relation to your recent complaint. As you mentioned our employer had shipped the wrong faucet to your order. We would like to apologize for the inconvenience that you have suffered. We have just sent the new one and it is arriving at your address in 2 days. Also, can you deliver the old faucet to our store? Of course, you do not have to pay for the shipment. To compensate for the inconvenience, we would like to offer you a 20% discount on your next purchase. We very much hope you will continue to buy things in our store in the future. If you have any further inquires, please contact us. Thank you for your time.

Best regards,

NT

Sales Manager.

This is Jodie Foster.

Would you write to her "Dear Mr. Foster"?

Dear Mr. McMaster,

We are writing in relation to your recent complaint. As you mentioned our employer (That is not a good expression. ) had We investigated your order and found that we had accidently shipped the wrong faucet to you. your order. We would like to apologize for the inconvenience that you have suffered. We have just sent the a new one and it is arriving will arrive at your address in two 2 days. Also, can you deliver the old faucet to our store? Of course, you do not have to pay for (That does not make sense. When someone puts an item in their car and drives it to the store, there is no shipping fee, is there?) the shipment. To compensate for the inconvenience, we would like to offer you a 20% discount on your next purchase. We very much hope you will continue to be a loyal customer. buy things in our store in the future. If you have any further inquires, please contact us. Thank you for your time.

Best regards,

NT

Sales Manager.

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