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Dear Sir,

I am writing this letter to complain about the faulty laptop that I purchased from your shop on Tuesday last week.

On purchasing this laptop I was assured that this was the latest model and the best there was to buy. However,when I got home I discovered that not only did the laptop's keyboard malfunctions but also the quality of screen was not as good as promised in fact it got quite blurry sometimes. The keys need to be pressed hard in order to avoid spelling mistakes and therefore extra effort is required to do so.

I am a free lance Project Manager and work from home. It is crucial for me to meet the deadlines of my projects and these problems are creating hindrances in it. Moreover, to my horror, yesterday evening during skype session with an international client some of the keys stopped working totally and frequent fluctuations was occuring on the colours of the display.

I called your customer service department immediately on Tuesday and they assured me that laptop would be replaced or fixed within two days but all went in vain. I am disappointed to say that this has not happened and I received no communication since then.

I am exceedingly displeased with both the quality of the product as well as the poor service I received since. I hope this problem will resolved promptly. I expect to receive replacement of laptop or have my current laptop repaired but if it could be done within a day.

I look forward to hearing from you soon.

Yours faithfully,

Munazza Ghani

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Dear Sir,

I am writing this letter to complain about the defective faulty laptop that I purchased from your shop on Tuesday last week.

Upon purchasing this laptop I was assured that this was the latest model and the best there was to buy. However,when I got home I discovered that not only did the laptop's keyboard malfunctions (wrong form) but also the quality of the display screen was not as good as promised in fact (run-on sentence.) it got quite blurry sometimes. The keys need to be pressed hard in order to avoid spelling mistakes and therefore extra effort is required to do so.

I am a free lance Project Manager and work from home. It is crucial for me to meet the deadlines of my projects and I require a fully-functional cpmputer. these problems are creating hindrances in it. Moreover, to my horror, yesterday evening during skype session with an international client some of the keys stopped working totally and frequent fluctuations was occuring on the colours of the display was flickering strange colours.

I called your customer service department immediately on Tuesday and they assured me that laptop would be replaced or fixed within two days but all went in vain. I am disappointed to say that this has not happened and I have received no further communication since then.

I am exceedingly displeased with both the quality of the product as well as the poor service I received since. I hope this problem will resolved promptly. I expect to receive a replacement of laptop or have this one my current laptop repaired but if it could be done within a day. In particular, the screen or the video driver and the keyboard need to be replaced.

I look forward to hearing from you soon.

Yours faithfully,

Munazza Ghani

Comments  
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Can you please let me know what will be the correct form of malfunction in this context

However, when I got home I discovered that not only did the laptop's keyboard malfunction but also the quality of the display was not as good as promised.

With a helping verb, in this case "do", the bare infinitive is the correct form.

Many thanks for your explanation Emotion: smile
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