Greetings!

In behalf of _______________ , I would like to inquire about the subscription to _________ He received some issues but unfortunately there are some lacking issues that he did not receive. May I know what went wrong? His Customer ID is 2935.

For your easy reference, the issue’s he received is No. 1, 2,10,11,12 & 13. The issue’s he did not receive is No. 3, 4, 5,6,7,8 & 9

Thank you for help on this matter.
Hi,

I suggest this.

I think you need to say briefly why the person cannot write the letter himself.

Best wishes, Clive

Dear Sir,

I am writing on behalf of Mr. Tom Smith, as he is unable to write in English.

Mr. Smith's customer ID is 2935. He has subscribed to ____________ since 1/Jan/2008. .He has not received the following issues: Nos. 3, 4, 5, 6, 7, 8 and 9.

Please look into this and, if possible, supply either the missing issues or a suitable financial adjustment to Mr. Smith's account. Please address any further correspondence on this matter to me, at the above address.

Thank you for your help on this matter.

Yours sincerely,

Jack Jones.