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I have to prepare a Letter of Undertaking for the suppliers who provide us with raw materials for our Pharmaceutical company. This is what i have written:
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Hi,

My advice is that you should consult a lawyer. Such letters only become important if there is a dispute, so you should get legal advice before that situation arises.

For example, who decides if something is of sub-standard or standard quality? Can these terms be clearly defined?

Best wishes, Clive