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Dear Teachers, Could you please check the below letter for any errors?

Hi sir,

I have called X (Vendor) on toll-free, regarding the problem we are facing on below mentioned projector. The following details have been(was) shared by X Technical Team OR I have been shared the following details by X Technical Team OR I was shared the following details by X Technical Team.

1. According to them, based on initial diagnosis, the projector should have problem with either Base or Lamp.

2. They will not send any technician to check the projector since it’s out of warranty.

3. Since the projector has only two replacement parts (the lamp and Base), they will send the quote of both parts. Once we approve the quotation, they will forward the details to their sales team. The sales team will contact us and a technician will come with parts to repair the projector and will replace the defective part. We will have to pay the cost of part replaced.

4. They will send quote including labor charges within 2 business days.

Thanks,
Subash.S.
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It is a serious mistake to bump your own post, Subash. On the menu, it then looks to all as if your post has been answered.
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The letter is very stilted and awkward.

First, you should mention the projector in question and its problems.
Then describe what you have done.
Then what you want to come next.

Dear Mr. XXX;

I am writing with regard to the new projector in the conference room which has not been in working order for the last month. Since we could not get it to work, I called the vendor and described the symptoms. Their technical team responded that the problem is in either the base or the lamp.. We will have to pay for the repairs (parts and labor) since the warranty period has expired.

...
(and so on)
Students: We have free audio pronunciation exercises.
Comments  
Could any one please help me on this?
 Mister Micawber's reply was promoted to an answer.

Mister Micawber
It is a serious mistake to bump your own post, Subash. On the menu, it then looks to all as if your post has been answered.
Sorry. please accept my apologies. I never do that again.
Admin: Please delete the post http://www.EnglishForward.com/English/LetterWriting/bvhxbw/post.htm

Regards
Subash.S
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 AlpheccaStars's reply was promoted to an answer.