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You recently bought an item of clothing from a shop. You discovered that it had a fault and returned it to the shop for replacement or refund. However, the assistant told you that this was against the store's policy.

Write a letter to the store manager, explaining the problems you have had. Ask for a refund or exchange on the item.

Dear Sir or Madam,

My name is Peter Williams and I had bought a shirt from your store on last Friday. I am writing this letter to complain about the shirt which had a defect, and when I asked your representative to replace it, he refused to do so as it was against the policy of your store.

When I bought this shirt, your sales person said that it was the latest piece available which has not been tried by anyone. However, after returning home, I discovered that the button of the collar was missing, and the right sleeve was not properly stitched. When asked to replace it with a new piece, he said that it is not the policy to replace or refund once purchased.

You are requested to immediately refund my money as I do not need this shirt anymore. Although it is the first time I had purchased any item from your store, It was the worst experience I had ever in my life.

I look forward to hearing back from you.

Yours faithfully,

Peter Williams

Comments  

Where did you find that question? It says that you returned the item to the shop!

From the website of someone where students post the actual exam questions.

Teachers: We supply a list of EFL job vacancies

Emotion: surprise

I hope it's not a cheat website.

In any case, that question doesn't make sense. If you returned the item, then there is no reason to write a letter!

I have tried to rephrase the question below.


You recently bought an item of clothing from a shop. You discovered that it had a fault and requested the salesman for replacement or refund. However, the assistant told you that this was against the store's policy.

Write a letter to the store manager, explaining the problems you have had. Ask for a refund or exchange on the item.

Dear Sir or Madam,

My name is Peter Williams and I had bought a shirt from your store on last Friday. I am writing this letter to complain about the shirt which had a defect, and when I asked your representative to replace it, he refused to do so as it was against the policy of your store.

When I bought this shirt, your sales person said that it was the latest piece available which has not been tried by anyone. However, after returning home, I discovered that the button of the collar was missing, and the right sleeve was not properly stitched. When asked to replace it with a new piece, he said that it is not the policy to replace or refund once purchased.

You are requested to immediately refund my money as I do not need this shirt anymore. Although it is the first time I had purchased any item from your store, It was the worst experience I had ever in my life.

I look forward to hearing back from you.

Yours faithfully,

Peter Williams

You recently bought an item of clothing from a shop. You discovered that it had a fault and requested asked the salesman for a replacement or a refund. However, the assistant you were told you that this was against the store's policy.

Write a letter to the store manager, explaining the problems you have had. Ask for a refund or exchange on the item.

Dear Sir or Madam,

My name is Peter Williams and I had bought a shirt from your store on last Friday, 20 June. I am writing this letter to complain about the shirt which had a defect that I only discovered when I went back home. and When I telephoned your store and asked your representative to replace it, he refused to do so, claiming as it was against the policy of your store.

When I bought this shirt, your sales person said that it was the latest last piece available in that range, and that it which has had not been tried on by anyone. However, after returning home, I discovered that the one button of on the collar was missing, and the right sleeve was not properly stitched. When I asked your member of staff to replace it with a new shirt, piece, he said that it is not the policy to replace or refund items. once purchased.

You are requested to immediately Since you do not have any more of those shirts, please refund my money as soon as possible. I do not need this shirt anymore. Although it is the first time I had have purchased any item from your store, it was the worst has not been a pleasant experience dealing with your staff. I had ever in my life.

I look forward to hearing back from you.

I await your prompt response.

Yours faithfully,

Peter Williams

Students: We have free audio pronunciation exercises.

Thank you madam.

weak in englishThank you. madam.

You're welcome, but why did you assume I was female?

It was just an assumption. I apologize for that.

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