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Your invoice submitted to us recently is still included the two claims below despites several email sent by Clarke rejecting both claims.

As instructed by Clarke’s email below, we will not proceed to invoice these two items and hereby request you to revise your invoice to remove the above mentioned claims accordingly.
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Comments  
Several issues:

1. The style is harsh. It sounds angry. Is this someone you want to continue to do business with? It doesn't come across that way.

2. Does the fact that Clark rejected the claim resolve the issue? Perhaps they know that Clark rejected the claim and they rejected Clark's rejection. That's what I think. However, I don't know. It's just a guess.

3. Grammatical errors:

Your invoice submitted to us recently is still included the two claims below despites several email sent by Clarke rejecting both claims.



As instructed by Clarke’s email below, we will not proceed to invoice these two items and hereby request you to revise your invoice to remove the above mentioned claims accordingly.



Dear X,



Your latest invoice indicates two claims that Clark has previously rejected. Therefore, we cannot process this invoice until the issue of these two claims is resolved. Please either revise your invoice or indicate why you believe the two disputed claims should be processed.

Please feel free to call to discuss.

Sincerely,

Y

If Clark is the end all, be all, master of claims, then the tone can still be revised:

Dear X,

Unfortunately, we cannot process your latest invoice because it still indicates the two claims previously rejected by Clark. Please revise and resubmit. Thank you for rectifying this situation and we will process the invoice as soon as we receive the revision.

Thank you for your business.

Sincerely,

Y

The same meaning is there but it doesn't make you seem rigid, angry, rude, harsh or hard to work with. You have put the ball in their court but let them know you care about them by processing the invoice quickly and by being courteous. You have been polite with please and thank you. This matters. I don't know where the letter is going, but if it is to the American south, I wouldn't suggest holding your breath for a reply as originally written.

"You catch more flies with honey than vinegar."

(I've always wondered why anyone would want to catch flies in the first place.)
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