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Thank you for your letter. We sincerely apologize for what has happened. There was a mistake in our delivery system that your goods were sent to an incorrect address. We are sure that you will receive the product by June 15th with a 10% discount on the bill.

If you need more information, don’t hesitate to contact us. We are always looking forward to hearing from you.

Yours sincerely,

Rose Quinn.

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What writing instructions/prompt were you given for that task?