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Instruction:

Nature Unlimited had a spring sale on bird feeders and birdhouses during May. On May 5, Jimme Gomez bought a bluebird house and pole at 20 percent off as a Mother’s Day gift. While his mother was out of town the week before Mother’s Day, Jimme erected the pole and fastened the birdhouse to it as a surprise for her return. When she returned, his mother told him that bluebirds wouldn’t come to her small backyard in the city and asked him to leave the pole but to exchange the birdhouse for a purple martin house. Rewrite and improve the following message to Mr. Gomez from Nature Unlimited. Use the indirect plan to create a positive response and maintain goodwill.

Rewrite the below message with indirect plan

I am sorry but I cannot exchange the bluebird house for another birdhouse once it has been installed because I cannot resell it. Your mother will find that the bluebird house is not just for bluebirds, but other birds will use it for nesting. The 20 percent discount on birdhouses is still in effect, so you might want to buy the purple martin house, also. I am sure this would make your mother happy. Purple Martins catch mosquitoes, so this purchase would also protect your mother’s health. Again, let me offer my apology for not being able to honor your request. Come by the store to check out the bar- gains that are still in effect.

My answer:

Dear Jimme Gomez,
We have completed our review of the bluebird house information we received from your. The bluebird house has been installed, which can not be resold, so we are unable to exchange for your product.
On the other hand, the function of this house will be nested by other birds and you also can buy a purple martin house with the 20 percent discoun, it is being loved by our customers. That house catch mosquitoes that protect users' health.
Welcome you always to choose Nature Unlimited for your purple martin house. Wish you have the best time with the birds that will nest at the bluebird house.
Thank you for understanding.
Sincerely,

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Dear Jimme Mr Gomez,

We have completed our review of the bluebird house information exchange request we received from you. your. The bluebird house has been installed, which means it cannot be resold, so we are unable to exchange it for your another product.

On the other hand, please note that the function of this house will be nested is not limited to bluebirds, and it can be easily used by other birds for nesting. and Moreover, you also can buy a purple martin house with the 20 percent discount, it is being loved by which has been quite popular with our customers. That house Purple martins catch mosquitoes, and that protects users' people’s health.

Welcome You are always to choose Nature Unlimited for your purple martin house, and I wish you have all the best time with the birds that will nest at in the bluebird house.

Thank you for your understanding, and we hope to see you soon.

Yours sincerely,