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Instructions: There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved.

Write a letter to your manager. In your letter:

+ Describe the complaints that have been made

+ Say why the reception area is important

+ Suggest how the reception area could be improved



Dear Mr. Victor

I'm writing to bring to your attention some issues with on the last Monday, you asked your staff to give a good deal of advice about the reception area on account of nowadays visitors make many complaints about this area at our company. Therefore, you asked for some proposes of improving. I would like to suggest various solutions for these problems. Firstly, the way I see it, customers've gone to the company because maybe they have diverse feedback such as qualities of products that we produce, services, the price of these items or meet someone, but while the receptionists must finish the task which is listened to ideas and requirements of visitors and give them the direction or the responses. Staffs in reception area tend to communicate with visitors in the bad ways. For example, they have lack of respects and zeal, or they are impolite when they talk to customers. Consequently, the company is liable to loses numerous customers if this condition continues happening.

The reception area is especially important because this place receives and solves all information from visitors as well as provides, supports information, solves timely the complaints and bring for customers the most satisfaction.

Here is the way to improve these problems, you are able to gather the feedback from customers about receptionists and give them to the leader of reception's part. As a result, the leader will have due solutions to improve this area.

Faithfully Martin

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Dear Mr. Victor

I'm writing to bring to your attention some issues with (wrong word) on the last Monday, (ungrammatical :last Monday / on Monday / this past Monday) you asked your staff to give a good deal of advice about the reception area on account of nowadays visitors make many complaints about this area at our company. (ungrammatical - you have mixed up several sentences all together, so it does not make sense. Write separate sentences. ) Therefore, you asked for some proposes (wrong word) of improving. I would like to suggest various solutions for these problems. Firstly, First, the way I see it, customers've (The contraction does not work here. Write the full verb phrase.) gone to the company because maybe they have diverse feedback such as qualities of products that we produce, services, the price of these items or meet someone, (That does not fit the sentence. ) but while the receptionists must finish the task which is listened (wrong form) to ideas and requirements of visitors and give them the direction (wrong form) or the responses. Staffs (wrong form - staff in the plural means walking sticks.) in reception area tend to communicate with visitors in the bad ways. For example, they have lack of respects (wrong form) and zeal, or they are impolite when they talk to customers. Consequently, the company is liable to loses (wrong form) numerous customers if this condition continues happening.

The reception area is especially important because this place receives and solves (Wrong expression Places do not solve problems or answer questions. You need to rewrite this sentence.) all information from visitors as well as provides, supports information, solves timely the complaints and bring for customers the most satisfaction.

Here is the way to improve these problems, (wrong punctuation - comma splice error) you are able to gather (That is not the way to write a suggestion or proposal. ) the feedback from customers about receptionists and give them to the leader of reception's part. (wrong word ) As a result, the leader will have due solutions to improve this area.

Faithfully Martin


You did not address this point adequately:

Describe the complaints that have been made

For example:

Several customers complained that they had to wait in line for more than a half an hour to get service.


Then you can make a suggestion specific to this complaint:

When the line of customers gets long, we should open one more service desk position. Someone from the back office could provide customer service during peak times.