I'm working now, as person in charge who answer many questions from customer of my company. Frequently I have to inform some requirement that customer must follow ... How to write this in a good sentences ?

I attach below .. one of them, may I write better ?
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Dear Mrs. Any

Thank for your email to us,
We have processed the disconnection request aforementioned to our related department. The schedule is on Monday October 25th according to your dealing with our agent Mrs.Iim.
Due to your request to refund the converter deposit, we have requirements as below :
1. Work Order for collecting converter ( you will sign it when our technician disconnect your cable TV on the field)
2. Request Letter for refund ( include the number of your bank account transfer, the branch of your bank, in here it must mention your name not any one else )

We will process this refund approximately in 1 month, start when the work order of collecting converter closed by system

Thank for your deeply attention, and we need your response to complete the requirements above (you can choose send them by email, fax, or letter of course)

Warm Regard,
Dear Mrs. Any:

Thank for your email.

We have processed the disconnection notice. According to our agent Mrs. Iim, you should be disconnected on Monday October 25th.

To obtain a refund for your converter deposit, you must do the following:

1. Submit a work order for collecting converter (you will sign it when our technician disconnect your cable TV on the field)

2. Request a letter for refund (include the number of your bank account transfer and the branch of your bank--in here it must mention your name not any one else????I don't know what you are saying here. )

Your refund should be deposited within one month.

Thank for your attention, and we need your response to complete the requirements above. You may use email, fax, or letter.

Warm regards,
Thank a lot; it looks more better.. ..
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... 2. Request a letter for refund (include the number of your bank account transfer and the branch of your bank--in here it must mention your name not any one else????I don't know what you are saying here. ) ...
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at the sentences above, i wanna say at customer's letter must notes :
a.Bank's account that his refund will be transfered
b.The name of his Bank and his branch office area
c. His name on his bank's account that can't be submit if any different name with his account at my company

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Maybe any suggest better ???
I don't understand c.
I think it just means that the refund will only be made to the claimant's account, not to another person's (third party) account.
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