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What is the correct "Ask us to intervene and help" or "Ask us to intervene in and help"? The sentence will be used as a button/link to Customer Support on my website.

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What is the correct "Ask us to intervene and help" or "Ask us to intervene in and help"? The sentence will be used as a button/link to Customer Support on my website.

Ask us to intervene and help This is OK, but I don't know what you mean here by 'intervene'.

Will the user know?

Ask us to intervene in and help. Not good grammar.

Contact Customer Support. How about just saying this?

Clive

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By "intervene" I mean when a user asks us (Customer Service) to review and decide in the case of an item not received or a return request.


Niko

Niko,

For a website, Clive's suggestion is the best. Just write

Contact Customer Support

CJ

"Contact Customer Support" is not a good choice for this button because the button is on the buye- seller dispute page. On this page, the buyer/seller can click on this button and ask us (Customer Service) to review and decide in the case of an item not received. The Customer Support will decide in favor of the buyer or seller. On eBay, this button is titled "Ask us to step in and help".

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nikosrfBy "intervene" I mean when a user asks us (Customer Service) to review and decide in the case of an item not received or a return request.

That is not the correct use of "intervene."

The context of intervene is when there is conflict or violence, and someone takes action (intervenes) to stop it.

Parents should intervene directly, however, whenever an argument between siblings turns violent.
NATO intervened to stop the civil war and ethnic cleansing in the Balkans.
Children's Protective Services intervenes in cases of domestic abuse.

Can you suggest a better solution, i.e. how can I replace the word "Intervene" in my case.

nikosrf

Can you suggest a better solution, i.e. how can I replace the word "Intervene" in my case.

The Customer Support will decide in favor of the buyer or seller.

On eBay, this button is titled "Ask us to step in and help". (Step in)
Ask us to mediate the issue between the buyer and seller.
Ask us to intercede and resolve the issue.
Ask us to arbitrate.
Ask us to be the middleman and make a final decision.
Ask us to judge (the merits of the case) in favor of the buyer or seller.

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