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Hello. I made two dialogs. Would you tell me if there are any mistakes?

No.1 At the hotel

M: Hello. Do you have a vacancy for tonight?

F: Yes, we do. What kind of room would you like?

M: I'd like a room with twin beds and preferably a room with a view.

F: Certainly. How would you like to pay, sir?

No.2

M: How do you commute? By subway or by JR?

F: I use JR. The train is so crowded every morning. What's worse,
this morning it was terribly delayed because of an accident.

M: I'm so sorry.[That's too bad.]

At No.2, can I also say "What made matters worse" or "What made the matter worse"?

Thank you.
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Kenta
Hello. I made two dialogs. Would you tell me if there are any mistakes?

No.1 At the hotel

M: Hello. Do you have a vacancy for tonight?

F: Yes, we do. What kind of room would you like?

M: I'd like a room with twin beds and preferably a room with a view. More common to say, "and preferably one with a view."

F: Certainly. How would you like to pay, sir?

No.2

M: How do you commute? By subway or by JR?

F: I use JR. The train is so crowded every morning. What's worse, I'm not sure what you call the second sentence. It's definitely idiomatic. Is it exclamatory?
this morning it was terribly delayed because of an accident.

M: I'm so sorry.[That's too bad.]

At No.2, can I also say "What made matters worse" or "What made the matter worse"? "And to make matters worse," / "And to make matters worse this morning, it was etc." / "And what made matters worse this morning, it was etc."

I think the plural "matters" is more idiomatic here because you're discussing conditions in general. When you add "this morning" before the comma, the singular would be okay. Your original "what's worse" seems to avoid these problems.

I added the "and" to help the transition from the general to the specific.

Sorry, not knowing the JR, I wasn't sure which was "the train."

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KentaAt No.2, can I also say "What made matters worse" or "What made the matter worse"?
I find your original much easier on the ear. Emotion: smile
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Comments  
Thank you to both of you! I'm sorry not to give you some information. JR is Japan Railway.

Anyway, I appreciate you helping me out.
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