Anonymous:
How do I address a letter to a lady who is named Ms Saw Phaik Hwa please? Is it "Dear Ms Saw". I have never met the lady and she will not be expecting my letter. Thank you
If you have no idea what the lady's surname is (and I don't), write Dear Ms Saw Phaik Hwa in full.

Rover
Veteran Member5,789
Moderator: A super-user who takes care of the forums. You have the ability to message a moderator privately should you wish. These users have a range of elevated privileges including the deletion, editing and movement of posts when needed.Proficient Speaker: Users in this role are known to maintain an excellent grasp of the English language. You can only be promoted to this role by the Englishforums team.