Hi All,

I am working with a vendor who is taking a bit long to reply to my queries on a software system we are implementing. I have written to the vendor a second time saying something like below:

Wondering if you have a chance to go through the queries?

I haven't gotten a reponse yet. I'm not too sure what I should write to remind the vendor for the 2nd time. I would like a response but I want to sound tactful as I do not want to come across as pushy or hurt feelings, as I still need to work with the vendor. Any suggestions?

Clarence
Hi,

Have you considered phoning, or trying to arrange a meeting?

Best wishes, Clive
Hi Clive,

The vendor actually requested to comunicate via email. His obligations are less currently as we have received training for the software.

Clarence
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Hi,

I am working with a vendor who is taking a bit long to reply to my queries on a software system we are implementing. I have written to the vendor a second time saying something like below:

Wondering if you have had a chance to go through the queries?

I haven't gotten a reponse yet. I'm not too sure what I should write to remind the vendor for the 2nd time. I would like a response but I want to sound tactful as I do not want to come across as pushy or hurt feelings, as I still need to work with the vendor. Any suggestions?

What you wrote above is OK.

If you want to write again, you could say things like

I'm sorry to bother you but . . .

I'd appreciate it if you could help me with . . . .

Or you could start to be a bit more direct.

I need help with . . .

It's up to you, really.

Clive

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